Broad Band

Capacity Latam 2017: Transforming the Telecommunications Industry

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C&W Networks will be taking part in this year’s Capacity Latam Conference, the most important event for the wholesale telecommunications industry in Latin America. On March 28 and 29, we’ll be attending this prestigious event in Rio de Janeiro as an associate sponsor. We’re eager to engage with other telecom professionals and discuss the major trends in our industry.

Over the years, Capacity Latam has evolved into a can’t-miss opportunity for decision makers active in the region’s wholesale telecommunications community. C&W Networks’ senior-level executives will be representing the company and presenting the benefits of working with the company that has established itself as a leader in Latin America, a position further strengthened following its acquisition by Liberty Global. Conference attendees will get a firsthand look at the company’s latest solutions and the technologies we’ll be focusing on this year. They’ll see why C&W is among the best in the industry, both regionally and globally.

Capacity Latam, now in its 14th year, brings together more than 500 top-level decision makers with more than 130 local and international companies, with some 30 countries represented. In addition, 20 industry experts will discuss topics relevant to our industry, such as subsea connectivity, satellite technology, cybersecurity, and content delivery, among others.
Capacity Latam is the perfect opportunity to get in on the future of business. Use your personalized MeetMe planner to schedule a meeting with C&W Networks, and get a feel for where the telecom market is headed.


OTTs: If You Can’t Beat ‘Em, Join ‘Em!

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OTTs: If You Can’t Beat ‘Em, Join ‘Em!

Business models such as over-the-top (OTT) video services offered by operators and content providers, applications for business and home broadband services, machine-to-machine (M2M) applications, and payment applications on mobile networks are transforming—and disrupting— telecommunications services.

The Competitive Intelligence Unit (CIU) defines an OTT platform as one “that transmits or broadcasts content to different devicessuch as smartphones, tablets and Smart TVsvia the Internet. They do not require infrastructure for their transmission, but instead make use of Internet providers’ networks.”

In this sense, OTT services initially raised alarm bells for telecom operators when they began to compete directly with the services they traditionally offered: voice, text messaging, and paid TV. At first, these services presented a threat, as customers avoided using telecom services or paid TV in favor of similar services provided by websites or smartphone applications. Additionally, this traffic puts significant pressure on service provider networks.

Given this scenario, what would be the most appropriate response by operators? The simplest in operational terms would be to block or throttle traffic to OTT service providers; however, this could irritate customers and cause regulatory concerns with regard to net neutrality. But offering their own OTT services could strengthen relationships with customers, allowing them to infiltrate new markets, and gain new customers. Another option is to lower the prices of telecommunications services to make them more attractive than those of the OTT competition? But that does not seem to be enough.

It appears that the best response lies in the old strategy of if you can’t beat ‘em, join ‘em. In this way, operators are able to seize on the current success of the OTT model. These services have serious potential to transform the telecommunications industry. Also, telecom operators would be able to actively participate in this change, thus maintaining their importance for consumers and even uncovering new business opportunities.

During the 2017 Capacity Caribbean Conference, Paul Scott, president of C&W Networks, participated in a panel discussion that addressed this issue.

The bottom line is that, it is essential to have safe, intelligent and scalable networks. OTTs need capacity and bandwidth. They need C&W Networks.

The Hotel Industry: A Business Focus on Connectivity

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Guests are becoming more demanding when it comes to connectivity at hotels. Technological innovation has not gone unnoticed by the hotel industry, which is steadily adopting trends such as social media, customization, sales channel optimization, mobile apps, videoconferencing, Wi-Fi services and customer loyalty programs. What do these services have in common? They require adequate infrastructure to be implemented.

To stay competitive, hotels are increasingly realizing that they must meet guests’ connectivity requirements, since this is a deciding factor for many when choosing where to stay. Nowadays, 24/7 connectivity is essential either for personal or professional reasons. Surveys of various hotels show that Internet connectivity is the top priority for 97.4% of guests.

In addition, the productivity of hotel employees is considerably boosted by a secure and reliable wireless network, since they can use mobile devices to expedite everyday processes (e.g., self-check-in, automated valet parking, communication between employees no matter the location, etc.).

Technology offers an opportunity to improve hotels’ performance and productivity. This technology is within the reach of any establishment. If its managers have the support and know-how of savvy professionals who will not only optimize the technology investment, but also provide the most appropriate tools for management, decision-making and achievement of business targets. Even so, only a small percentage of hotels in our region have gotten the message and invested in technology. There is still a long way to go.

An Omnichannel Strategy Will Make the Difference for Telecom

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In recent years, advancements in technology and consumer demand have gradually led us to a model in which the core focus is no longer the product, but instead the customer. Today, we’re at a crossroads. At a time when customers use a variety of physical and digital channels to research, compare, buy and upgrade. If we’re unable to offer an enhanced experience across these different channels, it’s easy to see how we could lose customer loyalty. So, what’s the answer?

These days, customers no longer perceive telecommunications networks as an end in and of themselves, but rather to access services, content and applications that bring value and a positive experience. Along the way, players with high household penetration, such as Google and Facebook have emerged. This could relegate your place in the market to a ordinary “broadband vendor” if you’re unable to offer something that entitles you to be original.

The truth is that today’s users – your customers – are exposed to countless devices through communicating and access information. Additionally, consumers are now living in a multiscreen world, a truth that is giving rise to new forms of content consumption, as well as products and services. How do we adjust to this new reality?

Without a doubt, today’s digital hyper connected world requires an Omni channel strategy to magnify the user experience.

Increased penetration in social networks and the opportunities offered by these networks generate new communication models between users and between businesses and their customers. This is where telecommunications companies have an advantage. You provide the framework that allows organizations to create their digital presence, so don’t get left behind now that market trends are moving in a new direction.

C&W Networks has the knowledge and tools to help you take that next step. Here are some areas worth highlighting:

  • Omni channel experience
  • Customization
  • Proactive approach on social networks
  • Cost-effectiveness
  • Simplification of management and reporting tools
  • Connected areas
  • Simplification and transparency of processes
  • Improved relations with providers

What do you think? Leave a comment below and help us build the future of telecommunications together.



Technological Trends that will Lead the Way in 2017

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It’s no news that technology has transformed the way people interact, both in their personal and professional life. According to Singularity University in Silicon Valley, we are going through a transition between a linear world and a global one. It is time then to change the way we see things, how we think and how we react.

Exponential Technology Growth: With faster and better ways of achieving the best productivity, new technologies bring improvements in not only better products and services, but lower expenditure and increase in accessibility.

Global Internet Access: It took twenty years to reach the first billion users; just five years to get to two billion; and another four years to hit three billion. By the year 2020, which is in three years, it is estimated that over three billion new users will have connected to the web. Many will do so this year bringing new business opportunities.

Connectivity: In the 1960s, computers were rare and too expensive for a single person to own. The concept of a sharing economy came about and a group of people who took turns to access the same system. Today, accessing the internet is seamless on both computers and personal devices. Additionally, many companies today create interactions between people and offer possibilities never dreamed of before.

Evolution of Business Models: The advancement of technology makes it simpler for new business models to enhance in a more efficient, economical approach. Innovative discoveries are occurring more frequently than before and billion dollar deals are created in a matter of months. When new innovations are released, technology is a key part of the idea. Organizations must create a key strategy around the new spectrum and rethink about the most important tactic by reinventing the policies (price, values, etc.). This year in 2017, the digital culture will be seeing more companies creating and innovating a new digital culture.

The Digital Experience: People are using technology in their everyday life by accessing applications from their mobile devices. People use it at work including the usage of messages, video applications and many other platforms that allow them to manage documents and agendas ensuring greater interaction between mediums. Consequently, the process of creating and sharing knowledge is getting faster and faster. With all the information generated by the sharing economy, companies need to identify behaviors and use this to find value in new places. Chatbots will be adopted in the coming year, precisely because they are a response to this demand. People want to answer certain questions, search for information or make complaints in the same way they obtained that product or service: digitally.

Changes in the Value Proposal: Data is the driving force behind the next major wave in the search for the value proposal. It is this combination of quality of data and intelligence on which companies are focusing their technological efforts on increasing the power of their networks, achieving unlimited connectivity and using the total power-generating capacity to compile, add, correlate and interpret data and, therefore, make dramatic improvements to people’s lives.

Are you ready to help your clients be part of this era? Find out what C&W Networks can do for you and join them on the road to a hyper-connected future.

Mobile Broadband: Challenges and Opportunities

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According to the GSM Association (GSMA) by 2020 about 50% of the population in Latin America will have access to broadband and approximately 80% of mobile connections will be 3G or 4G. With this in mind, everything points to mobile broadband as the spark that will ignite the widespread adoption of the Internet in Latin America

At the end of 2015, Latin America had more than 396 million mobile phone users, compared to 258 million in the USThere’s no doubt that these are encouraging figures; however, Latin America lags the world average in terms of the number of connections, a situation that represents an excellent opportunity for all the telecommunication industry in this part of the world.

The good news is that the adoption of LTE is being implemented faster through the unanimous decision by operators to deploy 4G with the LTE technology. Additionally, there are obstacles that must be overcome to speed up the migration to this new technology. There are three challenges that must be considered by the sector’s regulatory authorities: the allocation of radio frequency spectrum for mobile services; the development of wireline infrastructure to expand wireless broadband networks; and the need to facilitate the entry of devices enabled with these technologies to ensure adoption.

These challenges represent a significant opportunity for countries in the region to implement public policies that enable the development of new technologies to improve infrastructure and the necessary software. Therefore, this will ensure that users have greater access to content, goods and services. Access to mobile broadband is important because it not only brings the economic and social benefits that come with fixed broadband, but it also amplifies the impact of these benefits and opens new possibilities. Its widespread adoption will have significant effects on economic growth as well as social inclusion and relative social mobility. It will also foster education efforts and accelerate digital literacy.

According to José Otero, director of Latin America and the Caribbean for 5G Americas, “Multiple academic studies have found a correlation between the adoption of broadband technology and a given country’s economic growth. Likewise, the wireless network architecture makes these networks more apt for rapid deployment in areas lacking coverage from wireline alternatives. These two facts per se should prompt the governments of Latin America and the Caribbean to seek alternatives to accelerate the deployment of mobile broadband networks throughout their territory and start promoting e-learning, e-health and e-government initiatives while expanding the domestic market for application development to take the most advantage of new LTE technologies.”

Facilitating the deployment of fiber optic cable and antennas is extremely important for the expansion of broadband mobile networks that are capable of offering speeds greater than 10 Mbps (a development that would invigorate the region’s entire telecommunications ecosystem). There’s no doubt that if the goal is to promote economic growth and cultivate a population capable of using new technologies for personal development, governments must take steps to encourage the deployment and adoption of new wireless technologies.

At C&W Networks, we have the solutions you need to make it all happen. Join our community, participate in this discussion or contact us for more information.

Discovering New Realities

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C&W Networks is proud to announce that it will be participating at the 2017 Edition of PTC (Pacific Telecommunications Council); Asia-Pacific’s leading telecommunications event. This event will take place in Hawaii from January 15th to the 18th. This time will give all participants attending the three days of opportunities to focus on planning, networking and discovering what the new year brings in terms of telecommunications and ICT trends. 

Under the slogan “Changing Realities,” the conference will explore the changing business context, customer demands, global economy and global regulatory environments. This will help attendees to identify how these new environments will affect them and assist their own way through the dynamic changes in the telecommunications industry.

Additionally, it is important to remember everything the company has been through over the course of 2016. Since the Liberty Global merger, C&W has adapted to “changing realities,” not only in the market, but also within the company itself. This has allowed the company to advance in leaps and bounds. By accepting this merger, this year the company received industry standards certification for MEF Carrier Ethernet 2.0 (CE2.0) which includes ELINE, E-LAN, E-TREE and E-ACCESS services which represents a major advance for C&W Networks. These certifications allow C&N Networks to offer the highest standards of performance, management and interoperable interconnection. With that being said, C&N Networks will be participating in the PTC for the first time, setting it up to become a major player in a dynamic and continuously changing market.
In this regard, Anthony Rossabi, President and Chair of the Board of Governors of the event, said, “PTC’16 challenged us to reimagine strategies and possibilities in global telecommunications. Now, we are prompted to not only reimagine the industry, but to understand how it’s changing the future of all industries; however, close or distant from the digital world. As difficult as it can be to predict which technologies and trends will transform our lives, there is no doubt that our reality is changing; therefore, it is imperative that we adapt. PTC’17 will strive to further explore this theme of Changing Realities to cultivate discussion around how the industry’s boundaries and opportunities are being redefined and most importantly, to understand how we can adapt and not be forgotten.”
C&W Networks has long understood how to adapt and evolve with change. This is what it will continue to do.

C&W Networks’ Latin America and the Caribbean Blog Aims to Keep the Industry Up to Date

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The company is launching a new means of communication with the industry. The goal of the blog is to provide interesting content for all those involved in the world of telecommunications.

C&W Networks’ new blog gives readers access to the company’s latest news on products and services, as well as specific information on telecommunications and technology markets in Latin America and the Caribbean and, of course, global IT trends. Through the content presented in this space, the company seeks to position itself as a resource for business decision-making.

Blog posts will be written in English and Spanish by well-known journalists with industry expertise, featuring relevant, first-hand information. The blog will present interviews with company leaders, plus chats with industry experts about the hottest topics of the moment.

Those of you following us on this new medium will find exclusive and relevant regional content that can help you make decisions based on reliable, accurate information. Come, be a part of the community at C&W Networks, awarded best wholesale telecommunications company in the Caribbean for the fourth consecutive year.

The emerging Ethernet markets will have a long run ahead

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According to the consulting firm Ovum, the global enterprise Ethernet services market will exceed US$62 billion by 2018, with the segment growing at an annual rate of 13.6 percent since 2012.

At the regional level, the market analysis firm is projecting steady revenue growth for North America at an annual rate of 11 percent through 2018. Meanwhile, the EMEA region, composed of Europe, the Middle East, and Africa, has a higher growth potential at a rate of 14.9 percent annually. In the Asia-Pacific region, excluding Japan, the growth forecast is at 23.9 percent, based on a growing Ethernet market in China, Indonesia, Malaysia, the Philippines, Thailand, and Vietnam. In Japan, the largest market in the region, growth is projected to continue at a rate of 5.3 percent.

In Ovum analysts’ opinion, Ethernet and IP VPN are the two essential data-optimized WAN connectivity technologies that are replacing many data connectivity technologies. In that regard, Ovum’s experts note that “the resilient nature of Ethernet service growth is based on numerous factors. Enterprises continue to combine voice and data networks into one converged Ethernet network connection, feel comfortable in doing so, and are happy to benefit from the connectivity savings.”

It is worth mentioning that emerging markets need world-class Ethernet services to address the growing demands raised by international competition. For that reason, the Metro Ethernet Forum (MEF), an independent organization of approximately 200 members, declared that broadband connectivity has become an essential service — as important as drinking water and electricity — since it drives GDP growth and job creation, as well as improvements to education, health, and social services. This is how access to new technologies in emerging markets is helping these economies to compete on a global scale.

In this context, C&W Networks has recently received the MEF Carrier Ethernet 2.0 (CE2.0) industry standard certification for E-LINE, E-LAN, E-TREE and E-ACCESS services. This certification enhances the company’s ability to deliver a more dynamic and customized portfolio of Ethernet services to many more places in Latin America and the Caribbean, and it allows C&W to offer the highest standards of performance, management and interoperability. It is worth noting that the company went through a rigorous testing process that involves multiple requirements, including evaluation of bandwidth and performance profiles.

In this sense, emerging Ethernet markets will have a long run ahead in many countries, enabling more businesses to connect to local and global networks.


*Ovum is a market leader research and consulting British firm part of Informa Group, focalized in IT convergence, telecommunications, and media market related studies